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  • Business hours 9:00 am to 5:30 pm: +44 (0) 1277 246 026
  • Backup Customer Support number: +44 (0) 1277 246 000
    This is the main switchboard number from 9:00 am to 5:30 PM, if you are unable to get through via the first Support number above.
  • After Hours and Weekends: Contact our Americas Support Centre

What happens when I call Digital Technology with a problem? When you call +44 (0) 1277 246 000, the Receptionist will ask for your name and the company that you are with. This is to verify that you have a support agreement with Digital Technology International. After verification, your call will be transferred to a Customer Support Technician.

We do not offer support to customers without a maintenance agreement.

Follow up calls can bypass this step by immediately giving the Receptionist your issue number.

The Customer Support Technician will record your case in the Customer Service Center database and will give you an issue number. This number will allow you to reference the call and track your issue through until resolution. The Technician will enter a description of the problem and will attempt to resolve the call immediately.

If the call is of a technical nature that can not be immediately handled by a Customer Support employee, the Customer Support Technician may ask for a modem number, or WAN IP address, the servers involved and their login names and passwords. The Technician will then explain the problem to a Technical Services Engineer.

The resolution of the call is then recorded in the Customer Service Center database. If the call is a software issue, it is prioritized by the Customer Support Manager, Product Manager and Development Manager. The priority of your issue is NOT static and can be escalated, if warranted.

Why can’t I talk to a Technical Services Engineer first? It is our policy to have all calls initially go to a Customer Support Technician. If the call needs to move beyond his/her expertise, that Technician will immediately contact the Technical Services Engineer or a Development Engineer.

Additional Support Links A link from the dtint.notes.com site contains information on issues that have been reported to the Customer Service Center that have not been resolved, and those that have been resolved in the last 90 days.

Issue information includes:

  • Issue description
  • Date reported
  • Status
  • Technician assigned to the issue
  • Resolution description if the issue has been resolved

The DTI Users Group members are experienced software users and are a good resource for ideas, solutions to workflow issues, research and helpful tips.

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