When is the last time you had a great customer experience?

My most recent exceptional customer experience happened at a local Starbucks. It all started about one and a half years ago, when the lady working in the pick-up window asked me for my name. I was pleasantly surprised when she greeted me with, Hello, Dana," the very next time I went to that pick-up window. I thought to myself, "This lady is good." This continued for about a month.

Then one day, as I was ordering my cappuccino through that strange contraption that you talk to with the microphone and tinny speaker -- wondering if anyone was looking at me, …

Can E-Reader Devices Bridge the Gap Between Print & Web?

Now that Detroit dropped home delivery down to 3 days a week and Seattle Post-Intelligencer will go 100% web-only in 60 days if the paper doesn't find a new owner, should we be looking seriously at e- Reader devices such as Amazon's Kindle and Plastic Logic's 8.5" X 11" version. Can these e-Reader devices bridge the gap between print and web? What type of person will use the e-Reader device?

I'm currently a hybrid subscriber and that works well for me as a person that travels. I receive my paper electronically 6 days a week and receive a printed product …